Class Action Administration Consumer Class Action Experience
 
 

CONSUMER

Consumer class action settlements often involve the largest class sizes. The settlement administrator must be able to scale the process to provide for tens of thousands, hundreds of thousands, or even millions of class members.

Below are examples of Class Action Administration's extensive experience in this challenging field.

Unless otherwise noted, these cases settled prior to trial. The parties cooperated to achieve a mutually agreeable outcome. The fact that a settlement was reached should not be construed as an admission of wrongdoing on the part of the defendants.

Advertising Cases
Brummit Class Action Settlement

Plaintiffs, 12,000 purchasers of defendant's software, alleged that the software did not perform as advertised.  CAA's services in this case included the following:

  • Designed notice and claim form
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  • Printed & mailed notice and claim form
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  • Designed EasyClaim online claim submission website
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  • Processed claims filed online
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  • Processed claim forms and opt-outs filed by mail
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  • Answered class member inquiries
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  • Calculated benefits
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  • Disbursed benefit checks
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    Campbell v. The Chemins Company

    The class consisted of 10,000 nationwide purchasers of a dietary supplement who alleged that the product's ingredients materially differed from what was advertised.  CAA's services in this case included the following:

  • Designed notice and claim form
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  • Worked with retail distributors to identify purchasers
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  • Printed & mailed notice and claim form
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  • Published notice
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  • Processed claim forms and opt-outs
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  • Answered class member inquiries
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  • Calculated & disbursed benefits
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  • Managed settlement fund
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    Horton v. Leading Edge Marketing

    The class was comprised of 400,000 worldwide purchasers of a "male enhancement" product who alleged that the product was marketed and sold on the basis of false claims.  CAA's services in this case included the following:

  • Provided Pre-Settlement Consulting
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  • Designed notice and claim form
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  • E-mailed notice
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  • Mailed paper notice and claim form
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  • Processed online claims filed through EasyClaim
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  • Processed paper claim forms and opt-outs
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  • Calculated benefits
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  • Managed settlement fund
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  • Disbursed cash benefit by check
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  • Disbursed alternative web-based benefits by email
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  • Answered class member inquiries
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    Parker v. Berkeley Premium Nutraceuticals

    The class consisted of 2 million nationwide purchasers of dietary supplements who alleged that the product was marketed and sold on the basis of false claims.   Plaintiffs also alleged that their credit cards were improperly charged.   CAA's services in this case included the following:

  • Provided Pre-Settlement Consulting
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  • Designed notice and claim form
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  • Printed and mailed postcard notice
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  • E-mailed notice
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  • Processed online claims through EasyClaim
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  • Processed paper claims and opt-outs
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  • Answered class member inquiries
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  • Calculated benefits
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  • Managed settlement fund
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    Telecommunications Cases
    Boyd v. AT&T Wireless

    The class consisted of approximately 315,000 cellphone subscribers who were incorrectly charged sales tax on an upgrade fee.  CAA's services in this case included the following:

  • Designed notice
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  • Designed EasyClaim online claims submission website
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  • Printed & mailed notice
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  • Processed claims submitted through EasyClaim
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  • Processed claims submitted by telephone
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  • Answered class member inquiries
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  • Calculated benefits
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  • Disbursed benefit checks
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    Air Communications & Satellite, Inc. v. EchoStar Satellite Corp.

    The class consisted of 25,000 satellite television resalers throughout the Western Hemisphere.  The suit alleged that the Defendant violated contracts with the resalers.  Class Action Administration was hired to distribute the Notice of Pendency.  CAA's services in this case included the following:

  • Analyzed putative class member data from several data sources
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  • Created a class list
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  • Printed and mailed Notice of Pendency to class members
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  • Created and maintained informational website
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  • Answered class member inquiries
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  • Processed opt-outs
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    Vastano v. AT&T Wireless Services

    The class consisted of 600,000 cellular phone users nationwide.  The suit alleged that the carrier's billing practices violated the service contract.  CAA's services in this case included the following:

  • Identified sources of data for analysis
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  • Developed software to analyze 200 million call records
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  • Created damage model software
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  • Designed Notice of Pendency postcard
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  • Created and maintained website
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  • Processed opt-outs
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  • Answered class member inquiries
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    Steinburg v. US West New Vector (dba Airtouch)

    The class consisted of cellphone subscribers who were incorrectly charged for inapplicable municipal sales tax.  CAA's services in this case included the following:

  • Designed notice and claim form
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  • Converted class list from hardcopy to electronic format using OCR
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  • Printed & mailed notice and claim form
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  • Published notice in 15 regional newspapers
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  • Processed claim forms and opt-outs
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  • Answered class member inquiries
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  • Calculated benefits
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  • Disbursed benefit checks
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    Bouchard v. SBMS (Cingular)

    The class consisted of over 3 million cellphone subscribers in several states who were incorrectly billed for inapplicable municipal taxes.  CAA's services in this case included the following:

  • Designed notice and claim form
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  • Printed & mailed notice and claim form
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  • Processed claim forms and opt-outs
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  • Answered class member inquiries
    		•
  • Calculated & disbursed benefits
    		•
  • Managed settlement fund
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    Hoffman v. AT&T Wireless

    The class consisted of cellphone subscribers who were incorrectly charged for inapplicable municipal sales tax.  CAA's services in this case included the following:

  • Provided Pre-Settlement Consulting
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  • Conducted independent review of defense expert's damages model
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    Lee v. AT&T Wireless

    The class consisted of approximately 203,000 cellphone subscribers who were incorrectly charged an upgrade fee.  CAA's services in this case included the following:

  • Designed notice
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  • Designed EasyClaim online claims submission website
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  • Printed & mailed notice
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  • Processed claims submitted through EasyClaim
    		•
  • Processed claims submitted by telephone
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  • Answered class member inquiries
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  • Calculated benefits
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  • Disbursed benefit checks
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    Attorney General Cases
    Colorado Attorney General v. General Steel

    The Colorado Attorney General alleged that the defendant used improper business practices in marketing and delivering its steel buildings.  The class consisted of 1,500 purchasers.   CAA's services in this case, which contributed to a 90% class member response rate, included the following:

  • Provided Pre-Settlement Consulting for design of the claims process
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  • Designed notice and claim form
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  • Standardized domestic and international class member addresses
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  • Printed & mailed notice and claim form
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  • Created and managed settlement website
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  • Processed claim forms and opt-outs
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  • Answered class member inquiries
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  • Calculated benefits
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  • Disbursed benefits
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  • Reported 1099 data to the Internal Revenue Service
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    State of Texas v. Franklin Equity Leasing Co. (dba Felco)

    The Texas Attorney General alleged that defendant's car lease contracts were vague on the source and amount of personal property taxes on the vehicles, and the consumer's obligation to pay the taxes.  CAA's services in this case included the following:

  • Designed notice and claim form
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  • Printed & mailed notice and claim form
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  • Processed claim forms
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  • Answered class member inquiries
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  • Calculated & disbursed benefits
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  • Managed settlement funds
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    Credit Card Privacy Cases
    Evanoff v. Pier 1 Imports, Inc.

    The class consisted of consumers who alleged that the defendant violated California credit-card privacy laws by requesting personal information during a transaction.  CAA's services in this case included the following:

  • Mailed postcard notice
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  • Created website with detailed notice
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  • Processed opt-outs
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  • Answered class member inquiries
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  • Mailed benefit certificates
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    Jensen v. Gucci

    The class of 91,000 consumers alleged that the defendant's California retail stores violated state law by requesting personal information during credit card transactions.  CAA's services in this case included the following:

  • Provided Pre-Settlement Consulting on claims process design
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  • Designed notice and claim form
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  • Standardized domestic and international class member addresses
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  • Printed & mailed notice and claim form
    		•
  • Created and maintained website
    		•
  • Processed claim forms and opt-outs
    		•
  • Answered class member inquiries
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  • Calculated and disbursed benefits
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    Lewis v. Mothers Work, Inc.

    The class of 395,000 consumers alleged that the defendant violated California credit-card privacy laws by requesting personal information during a transaction.  CAA's services in this case included the following:

  • Mailed postcard notice
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  • Created website with detailed notice
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  • Processed opt-outs and mailing list exclusion requests
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  • Answered class member inquiries
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    Martinez v. Mothers Work, Inc.

    The class of 400,000 consumers alleged that the defendant violated California credit-card privacy laws by requesting personal information during a transaction.  CAA's services in this case included the following:

  • Mailed postcard notice
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  • Created website with detailed notice
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  • Processed opt-outs
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  • Answered class member inquiries
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  • Mailed benefit certificates
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    Morris v. Abercrombie & Fitch

    The class was comprised of consumers who transacted a credit card return and alleged that the defendant violated California law by requesting personal information during the transaction.  CAA's services in this case included the following:

  • Designed notice and claim form
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  • Processed claim forms & opt-outs
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  • Answered class member inquiries
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  • Calculated benefits
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  • Distributed benefits
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    Negri v. Lindbergh Parking, Inc.

    The plaintiffs alleged that the defendant violated California credit-card privacy laws by requesting personal information during a transaction.  CAA's services in this case included the following:

  • Designed notice and claim form
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  • Standardized addresses of domestic and international class members
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  • Printed & mailed notice and claim form
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  • Processed claim forms & opt-outs
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  • Answered class member inquiries
    		•
  • Calculated benefits
    		•
  • Distributed benefits
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    Sarnoff v. Bottega Veneta, Inc.

    The class was comprised of consumers who transacted a credit card return and alleged that the defendant violated California law by requesting personal information during the transaction.  CAA's services in this case included the following:

  • Provided Pre-Settlement Consulting to design the claims process
    		•
  • Designed notice and claim form
    		•
  • Standardized domestic and international class member addresses
    		•
  • Printed & mailed notice and claim form
    		•
  • Created and maintained website
    		•
  • Processed claim forms and opt-outs
    		•
  • Answered class member inquiries
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  • Calculated and disbursed benefits
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    Shafie v. Valentino

    The class of 2,500 consumers alleged that the defendant violated California credit-card privacy laws by requesting personal information during a transaction.  CAA's services in this case included the following:

  • Designed notice and claim form
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  • Standardized addresses of domestic and international class members
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  • Printed & mailed notice and claim form
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  • Processed claim forms & opt-outs
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  • Answered class member inquiries
    		•
  • Calculated benefits
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  • Distributed benefits
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    Sheffrey v. Pat & Oscars

    The class consisted of consumers who alleged that the defendant violated California credit-card privacy laws by requesting personal information during a transaction.  CAA's services in this case included the following:

  • Designed notice and claim form
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  • Published notice
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  • Printed & mailed notice and claim form
    		•
  • Processed claim forms & opt-outs
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  • Answered class member inquiries
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  • Calculated benefits
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  • Distributed benefits
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    Wood Class Action Settlement

    The class of approximately 675,000 consumers alleged that the defendant, a major retail chain, violated California credit-card privacy laws by requesting personal information during a transaction.  CAA's services in this case included the following:

  • Designed notice and claim form
    		•
  • Processed claim forms & opt-outs
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  • Answered class member inquiries
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  • Calculated benefits
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  • Distributed benefits
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    Unsolicited Fax Advertising Cases
    Top Craft, Inc. v. Coffman Group, LLC

    The class was composed of Missouri-based businesses which received an unsolicited fax advertisement.  CAA's services in this case included the following:

  • Designed notice and claim form
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  • Printed & mailed notice and claim form
    		•
  • Processed claim forms and opt-outs
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  • Answered class member inquiries
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  • Calculated & disbursed benefits
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  • Managed settlement fund
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    Top Craft, Inc. v. International Collection Services, Inc.

    The class was composed of individuals and businesses in Missouri which received an unsolicited fax advertisement.  CAA's services in this case included the following:

  • Designed notice and claim form
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  • Designed and managed informational website
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  • Published notice in major newspapers
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  • Processed claim forms and opt-outs
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  • Calculated & disbursed benefits
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  • Managed settlement fund
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    Evans & Green, LLP v. Mortgage Depot, LLC

    The class was composed of Missouri-based businesses and individuals who received an unsolicited fax advertisement.  CAA's services in this case included the following:

  • Designed notice and claim form
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  • Designed and managed informational website
    		•
  • Published notice in major newspapers
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  • Processed claim forms and opt-outs
    		•
  • Calculated & disbursed benefits
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  • Managed settlement fund
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    Other Consumer Cases
    Chrzanowski v. S.D.S. Autos, Inc. (dba Lexus of Jacksonville)

    The class consisted of approximately 13,350 customers of the defendant's Jacksonville, FL automotive dealerships. Plaintiffs allege that the defendant did not properly disclose certain administrative and documentary fees in transactions.  CAA's services in this case included the following:

  • Created class list from historic documents & electronic sources
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  • Designed notice and cash option form
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  • Printed & mailed notice and cash option form
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  • Processed cash option forms and opt-outs
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  • Answered class member inquiries
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  • Disbursed benefit checks and certificates
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    Fader v. Colorado Lubrication (dba Jiffy Lube)

    The class consisted of 22,500 consumers who alleged that the defendant made misrepresentations about the quality and brand of motor oil used in oil changes.  CAA's services in this case included the following:

  • Printed & mailed notice and claim form
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  • Processed opt-outs
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  • Coordinated mailing of benefits
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    Gerhardt v. Integrity Land Title Co.

    Plaintiffs were approximately 5,000 buyers and sellers of real estate who paid a notary fee to the defendant but whose signatures were not recorded in notary journals.  CAA's services in this case included the following:

  • Designed notice and claim form
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  • Printed & mailed notice and claim form
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  • Processed claim forms and opt-outs
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  • Answered class member inquiries
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  • Calculated benefits
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  • Disbursed benefit checks
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    Pathman v. Turner Greenberg Associates, Inc.

    Plaintiffs, customers of defendant's furniture store, alleged that the defendant did not properly disclose certain shipping and handling charges.  CAA's services in this case included the following:

  • Designed notice and claim form
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  • Printed & mailed notice and claim form
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  • Processed claim forms and opt-outs
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  • Answered class member inquiries
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  • Calculated benefits
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  • Disbursed benefit checks
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    Vizzi v. Mitsubishi Motors North America, Inc.

    The class included 125,000 individuals nationwide who were owners or lessees of 2000-2008 Mitsubishi Eclipse, Galant or Endeavor vehicles having black-color paint.  CAA's services in this case included the following:

  • Audited defendant's method for determining class members
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  • Designed notice and claim form
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  • Printed & mailed notice and claim form
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  • Created and maintained settlement website
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  • Processed claim forms and opt-outs
    		•
  • Answered class member inquiries
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  • Calculated & disbursed benefits
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  • Managed settlement funds
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    Washburn v. Felco

    The class included 4,500 individuals nationwide who leased automobiles and alleged that the lessor improperly collected personal property or ad valorem taxes at lease termination.  CAA's services in this case included the following:

  • Audited defendant's method for determining class members
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  • Designed notice and claim form
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  • Printed & mailed notice and claim form
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  • Created and maintained bilingual website
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  • Processed claim forms and opt-outs
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  • Answered class member inquiries in English and Spanish
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  • Calculated & disbursed benefits
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  • Managed settlement funds
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    Contact us to learn more about how CAA can assist you with your next class action settlement.

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