NOTICE AND CLAIMS PROCESSING SERVICES

Without a strong notice program and accurate claim form processing, the primary goal of a class action settlement—to get benefits to class members—cannot be reached.
CAA prides itself in the efficacy and efficiency of its notice and claim form processes.   Let us show you our creative approaches to maximizing class member participation.

Below is an overview of some of Class Action Administration's services.

Design notice and claim form

While the parties typically create the content for the notice, CAA can help format it for cost effective printing and maximum readability.  CAA's staff will help design a claim form that is: 1) easy for the class members to fill out; 2) efficient to process; and 3) assures that all of the information required to compute the settlement amount is being solicited. A well-designed claim form is easy to complete and facilitates an efficient claims processing phase.

Mail notice and claim form

CAA teams with large printing/mailing vendors to provide high quality and cost effective printing services.  Presorting mail achieves significant cost savings.  CAA obtains change of address updates, and provides various other research options if necessary.  We track each item that is returned undeliverable for accurate reporting to the court.  When practicable, CAA can offer creative options to improve class awareness and participation.

Publish notice in media

CAA's advertising team obtains the best rates available while maximizing the effectiveness of placement.  CAA also has experience working with other media less frequently used in providing class notice, including social networking websites.

Design project-specific computer databases

Without a proper database design, the information being captured will be difficult to analyze and reports may produce inaccurate results. CAA's proprietary databases provide efficient claim form data capture and accurate and flexible reporting.  This area is one of CAA's greatest strengths.

Process claim forms and opt-outs

CAA provides accurate and cost-effective means for capturing information necessary to determine claim eligibility and the amount of benefits for a given claimant.  All of the claims processing phase is performed in the USA at CAA's Colorado office.  CAA has demonstrated the ability to handle complex claims processing that requires significant decisionmaking.

Online claims processing

CAA's EasyClaim^SM provides secure online claims submission that reduces overall claims processing costs. EasyClaim is cost-effective and its flexibility allows it to handle class action settlements of all sizes.

Answer inquiries from class members (phone, fax, email)

CAA establishes a toll-free number for each project, giving class members access to CAA's staff.  This provides a more positive experience for class members.  CAA can create and maintain a website with the right amount of functionality for a given class, from an information-only site to a site that accepts online claims through our EasyClaim^SM software.

Status Reporting and Special Analyses

Keeping our clients informed on the status of projects is of the utmost importance. CAA's clients frequently comment on the thoroughness of the custom reporting packet we provide.  CAA is able to provide views of the data that our clients may not have considered. Our assistance in this area will help you be confident that your project is being expertly managed.

Contact us to learn more about how CAA can assist you with your next class action settlement.