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A strong notice program provides class members with comprehensive and clear information regarding the settlement and the options available to participate.
Design notice and claim form
While content for the notice is typically developed by the parties, CAA will help format it for cost effective printing and maximum readability. CAA's staff will help design a claim form that: 1) is easy for the class members to complete; 2) is efficient to process; and 3) assures that all necessary information is being solicited. A well-designed claim form is easy to complete and facilitates an efficient claims administration phase.
Class List Creation
Our analysts are skilled at working with data from a variety of sources and formats. Our processes allow us to quickly standardize and clean up class lists. We use a variety of research tools to identify the most up-to-date address information for class members.
Mail notice and claim form
CAA teams with large printing and mailing vendors to provide high quality and cost effective printing services. Presorting mail achieves significant postage cost savings. CAA obtains change of address updates and provides further research services if necessary. We track each item that is returned as undeliverable for accurate reporting to the court. CAA offers creative options to improve class awareness and participation.
Publish notice in media
CAA's advertising team obtains the best rates available while maximizing the effectiveness of placement. CAA also has experience working with media less frequently used in providing a class notice, including social networking websites.
Answer inquiries from class members (phone, fax, email)
CAA establishes a toll-free number for each project, giving class members direct access to their settlement administrator. This provides a more positive experience for class members. CAA creates and maintains a website with the appropriate functionality for a given class, from an information-only site to one that accepts online claims through our EasyClaimSM software. Our flexible technology allows us to create a website within a few days.